After placing the order, you will receive an email confirming that we have received the details of your order. Please note that this does not imply acceptance of your order. We reserve the right not to accept your order due to payment, shipping, or stock limitations. If your order is not canceled, you will receive a shipping confirmation once your order is accepted. Pre-order and custom-made products will be delivered as specified at the time of the order. Responsibility passes to the customer once the product is delivered; https://loopmarket.ae and its affiliates are responsible for any damage before delivery.
Users can choose products according to their preferences or opt for cash on delivery during order placement.
If you need to return the product, please refer to our return policy.
If you have any questions after receiving the product, please contact online customer service as soon as possible, and we will serve you 24 hours a day!
Shipping Terms:
- Shipping costs: Determined according to the agreement with the shipping company, whether free or with fees, and it will be stated on the Website during the purchase process.
- Delivery time: After the order is successfully placed, we will arrange the products according to the time the order was placed. The delivery period is approximately 3 business days; delivery is not limited to a specific timeframe, and delivery is available on Saturdays, Sundays, and public holidays as well.
- Arrival time: After completing the order, the delivery time is approximately 7-10 business days.
- Signature instructions: When placing an order, please leave the correct address and phone number. Upon receiving the product, please check it immediately, including the packaging, shopping list, and quantity. Do not sign until you have verified it. If the outer packaging is damaged or torn, you have the right to refuse the delivery.
If you cannot receive the product yourself, please assign someone else to receive it, following the second condition precisely. The courier is responsible for delivering the product only to the specified address. For example, anyone at the address can receive the product, but it is not guaranteed to be handed to the designated person.
For risk reasons, your order cannot be modified after it is confirmed. Please leave the correct address and phone number when placing the order. We apologize for any inconvenience this may cause you.
Henceforth, the distributor will hold undeliverable orders due to insufficient information for 5 days. The company will notify you via email, and you are requested to respond to the email or contact customer service. If there is no response within 5 days, the company will return the product to the warehouse and refund the amount. We apologize for any inconvenience this may cause you.
Product Return & Refund
If the product you ordered is damaged, you can request a full refund.
Regarding the method and conditions for returns and refunds, please refer to the records and order process on the sales page.
You must return the product in its original carton, along with the manual and all attached accessories, including any gift cards, other gifts, or promotional items. If there is an invoice, it must be returned with the product, and a credit note must be signed; otherwise, the company reserves the right to reject the return or refund request.
You understand and agree that when you request a product return or refund, or if the company cannot accept all or part of your request, or the contract is canceled or invalidated for any reason, the company will process the necessary documents on your behalf as required by the relevant laws and regulations, such as invoices or credit notices.
Shipping FAQs:
- Can I specify a delivery time when placing an order?
Delivery times vary according to the “shipping company” information related to the order.
- How do I file a complaint?
According to the “shipping company” information related to the order, customers can contact the local service hotline.
- How long does delivery take?
Under normal circumstances, the product will be delivered within 7 business days from the date the order is placed (excluding Sundays).
- What should I pay attention to when receiving the order?
Please ensure that the outer packaging is intact; the recipient can refuse to accept the product if the packaging is damaged.
- Do I need to provide identification when receiving the goods?
No, the courier only delivers to the specified address. Anyone at the address can receive it, such as a receptionist. Delivery to the specified person is not guaranteed.
- Someone else signed for my product without my knowledge, what should I do?
If this happens, please contact the delivery company according to the “shipping company” information related to the order. Please contact the affiliated customer service team.
- How do I check the shipping status of the cooperating seller?
Please check with the delivery company according to the “shipping company” information related to the order.
If you have any questions regarding the terms, please contact us at info@loopmarket.com. Customer service will respond to you online 24 hours a day, 7 days a week.