Privacy Protection Policy
The website respects users’ personal information and will comply with relevant laws and regulations, taking security measures and making every effort to safeguard your personal information. Accordingly, the service provider of this website https://loopmarket.ae (hereinafter referred to as “we”) has formulated this “Privacy Protection Policy” (hereinafter referred to as “Privacy Policy”) and reminds you of the following:
1. Information We May Collect
In order to better provide you with goods or services, we may collect information about the services you use and how you use them, including:
- Personal Information: Such as phone number, email, account information, etc.
- Device Information: We will receive and record information related to the device you use (such as device model, operating system version, device settings, unique device identifier, software) according to the permissions you grant when installing and using the software, and device location information (such as IP address, GPS location, Wi-Fi access points, Bluetooth, and base stations that can provide relevant information).
- Log Information: When you use our services, the system automatically collects details of your usage and stores them as related network logs, such as search queries, IP address, browser type, carrier, language used, visit date and time, and web pages visited.
Please note that device information and log information cannot be used to identify a specific individual. If we combine this non-personal information with other information to identify an individual, or use it alongside personal information, this non-personal information will be considered personal information during such use. Unless authorized by you or required by law, we will anonymize or remove personal information.
In order to display the order information created for you, we will collect the order information generated when you use our services to display and help you manage your orders. To contact you or assist in solving problems, or record solutions and related outcomes, we will record your contact information, such as the accounts you communicated with, along with the time, date, and duration of the contact.
2. Personal Information We Collect Indirectly
To confirm the transaction status, provide you with after-sales services, and resolve disputes, we will collect your transaction, payment, and logistics information from the transaction object, payment institution, logistics company, or other relevant service providers that you choose. We may also share your transaction information with the aforementioned service providers.
If you refuse to provide the aforementioned information or authorization, you may not be able to use our corresponding services or view relevant information, but this will not affect services like browsing and searching.
Purposes of Collecting and Using Information
We will collect and use your personal information for the following purposes:
- To be a registered user:** To provide you with our services, you will need to provide a mobile number, email address, and create a username and password. If you only need to use basic services such as browsing and searching, you do not need to register as our user or provide the above information.
- To send notifications: To improve our products or services and provide you with personalized information and transaction services, we will extract browsing, search preferences, behavioral habits, and location information based on browsing history, device information, location information, and order information to send you notifications. If you do not wish to receive notifications from us, you can unsubscribe at any time according to the relevant prompts.
- To provide you with goods or services: To facilitate the delivery of goods or services, you need to provide the recipient’s name, address, contact number, and ID information. If we entrust a third party to deliver, we will share the above information with the third party. If you refuse to provide this information, we will not be able to complete the delivery service. You may request goods or services for others on this website and need to provide the personal information of the actual recipient. Before providing the above personal information of the actual buyer, you need to ensure that you have obtained their authorization and consent.
- To ensure your safety: To improve the security of your use of our services, protect your property or that of other users or the public, and better prevent phishing, fraud, security breaches, viruses, cyberattacks, and to more accurately detect violations of laws, regulations, or relevant agreements for this site, we may use or combine your personal information, transaction information, device information, network logs, and information obtained from our partners through legal authorization or sharing.
How We Collect Information
We, or our third-party partners, may use cookies to ensure the proper functioning of the website, provide a better browsing experience, and recommend content that may interest you. Cookies help us identify you as a registered user, store your preferences, or other information you provide. You can manage or delete cookies according to your preferences.
How We Protect Your Personal Information
Personal consumer data or electronic communications should not be retained, used, or disclosed for unauthorized or impermissible purposes unless consented to by the consumer or required by law. Necessary measures must be taken to protect the confidentiality of this data and preserve it.
We comply with regulations governing electronic advertisements, which must not contain false or misleading statements, counterfeit logos or trademarks, and must include the name of the product or service, the name of the service provider, contact information, and any other information required by law.
We have adopted appropriate security measures in line with industry standards to protect your personal information, and we conduct regular self-checks on user information to prevent unauthorized access, public disclosure, use, modification, damage, or loss. For example:
– When data (such as credit card information) is exchanged between your browser and our server, it is encrypted and protected by SSL (Secure Socket Layer).
– We will use encryption technology to enhance the security of personal information.
– We will use reliable protection mechanisms to prevent cyberattacks on personal information.
– We will implement access control mechanisms to ensure that only authorized individuals can access personal information.
– Additionally, we will hold security and privacy protection training sessions to raise employee awareness of the importance of protecting personal information.
The internet is not completely secure. Due to the possible different methods of attack and force majeure, it is impossible to guarantee 100% security, although we make every effort to strengthen security measures.
Please note that the information you voluntarily share or make public when using our services may include your personal information, information about others, or even sensitive personal information. The relevant information will remain public unless you delete it. Even if deleted, it may still be cached or independently stored by other users or third parties not under our control, or it may remain publicly accessible by other users or third parties. Please carefully consider whether you want to share relevant information or make it public when using our services.
Personal Information of Minors
Minors may not create accounts without the consent of their parents or guardians. We recommend that minors encourage their parents or guardians to carefully read this Privacy Policy and use our services or provide information with their consent.
If personal information is collected from minors who use our products or services after parental or guardian consent, we will not use, share, transfer, or disclose such information unless permitted by law and with explicit consent from the parent or guardian.
Information Collected Without Consent
In accordance with relevant laws and regulations, collecting your personal information without your consent is permissible in the following cases:
– Related to national security and national defense.
– Related to public safety, public health, and public interest.
– Related to criminal investigations, prosecution, trials, and enforcement of judgments.
– To protect the life and property of individuals where it is difficult to obtain consent.
– Personal information you voluntarily disclose.
– Personal information collected from legally public information, such as news reports, government disclosures, and other channels.
We respect users’ personal information and will not sell or rent any of your information to third parties for marketing purposes. We will only share your information with third parties under the following circumstances:
– Providing your information to trusted partners: We employ other companies and individuals to perform certain functions on our behalf. Examples include delivering goods, sending messages, emails or texts, removing duplicate customer information, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to your information to perform their duties but are prohibited from using it for other purposes.
– Business transfers: To continue developing the site’s business, we may sell or acquire stores, subsidiaries, or business units. In these transactions, user information is typically part of the transferred company assets, but this information (unless otherwise consented by the user) remains subject to the commitments made in any pre-existing privacy statement. If this site or its affiliates are acquired, your information will be part of the transferred assets.
– Legal or judicial requirements: To protect the legitimate rights and interests of this site, its affiliates, or users.
– If you are a qualified intellectual property complainant and have filed a complaint, it must be disclosed to the defendant at the defendant’s request to address potential disputes.
– We can only provide the necessary services or resolve conflicts between you and others by sharing your information. For example, if you are involved in a transaction on the site, and one party fulfills or partially fulfills the transaction obligation and requests information disclosure, we will provide the necessary information, such as contact details, to complete the transaction or resolve disputes.
Obtaining Your Consent or Authorization
Except as outlined above, you will be notified when your information is shared with third parties, and you will have the opportunity to opt-out of sharing this information.
How You Can Manage Your Personal Information
Unless specified by law, you can access your personal information in the following ways:
– Account Information: If you wish to access or modify your personal information or payment information, or change your password, you can do so through the “Personal Center” after logging into your account.
– Order Information: You can review your order and transaction records on this site.
If you cannot access this information through the above methods, you can contact us at any time via customer service. We will respond to your access request within 10 business days.
Changes to This Privacy Policy
The terms of this Privacy Policy may change from time to time. For significant changes, we will provide prominent notices (including displaying them prominently on the homepage, via email, or even through pop-up notifications). If you continue using our services, you agree to be bound by the revised Privacy Policy.